Clinical Director of Urgent Care

Clinical Director of Urgent Care

· Supervises area managers and/or clinic managers. Oversees the orientation, training and cross training of leadership and staff to ensure that all HCA, PSG and Urgent Care Service Line policies, established practices and standards are followed.

· Participates in the development and leads the execution of area and clinic goals, objectives and key initiatives in support of HCA, PSG and Urgent Care Service Line goals and objectives. In collaboration with the controller, creates and presents Monthly Operating Reviews to Service Line Leadership. Clearly communicates goals and objectives to subordinate leaders and staff.

· Supervises leadership and staff in accordance with Healthy Work Environment standards. Prepares and inputs employee status changes in HRIS (Lawson). Follows company policy for employee timekeeping, attendance tracking and absence management.

· Participates in all ordinary functions of management including interviewing and selection of leaders and clinic staff, disciplinary actions and performance evaluations.

· Pursues opportunities for personal and professional growth. Provides Leadership Development opportunities for subordinate leaders. Identifies and mentors potential candidates for promotional opportunities.

· Addresses individual or team performance deficiencies. Handles patient and visitor issues and complaints. Provides feedback and follow-up training to employees. Recognizes good performance.

· Implements programs, practices and leads teams designed to improve operations, staff retention and employee engagement.

· Ensures that area and clinic leadership creates a work schedule for all clinic positions including APPs based on clinic needs. Ensures adequate staffing at all times. Varies staffing levels as indicated by patient volume and efficiency standards.

· May be required to work alternate shifts and may be required to float to other clinic locations. May be required to work in a leadership or staff position to fill open shifts. Is On Call for clinic operations 24/7 unless responsibility is assumed by others during periods of approved absence. Participates in weekend call rotation.

· Monitors patient flow at assigned clinics to ensure clinic is operating efficiently at all times. Works with all clinic staff to ensure efforts are coordinated and that patients receive high quality care and services. Monitors wait times and seeks to reduce wait times as much as possible. Acts on information provided by Web Check-In and other technology as available.


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