Chief Executive Officer – CEO – Home Health & Hospice

Chief Executive Officer – CEO – Home Health & Hospice

Chief Executive Officer - Multi-Service Home Care Agency

Job Title: Chief Executive Officer

Position Status: Regular, Full-Time, Permanent

Accountable To: Board of Directors

Programs: Home Health, Hospice, Infusion, DME, Home & Community Based Services 

Job Summary:

The Chief Executive Officer (CEO) is responsible for the overall leadership of the Agency, providing strategic leadership to ensure the organization remains responsive to the communities it serves. These responsibilities include operations, strategic planning, fiscal management, employee and patient safety, quality of care, service delivery, business development, and community and health system relations for the Agency. The CEO remains current on home care industry trends, understands the big picture and uses the strengths of the organization to continue to position it for future success. This position reports directly to the Board of Directors and serves as the Administrator/Authorized Official.

Essential Duties and Responsibilities:

  1. Board Administration and Support – The CEO supports the operations and administration of the Agency Board of Directors by maintaining continual, open and effective communication with the Board members. The CEO must keep the Board informed on issues and matters of healthcare policy as well as specifics about the operations of the organization. The CEO will facilitate relationships between the Board and audit organizations, will manage the use of legal counsel for operational matters, and, in conjunction with the Director of Finance, will manage the engagement of accounting and audit organizations of operational matters. 
  2. Strategic Planning – The CEO stays current with general industry conditions and their potential impact on Agency policies and operations, and in collaboration with the Board of Directors, develops the short-term and long-term strategic plan for the Agency and its offered services. The CEO ensures the mission, vision, and values are articulated both internally and externally, and effectively delegates key activities to ensure timely execution of the strategic plan initiatives. Implements current and long-range goals, objectives, plans and policies to ensure efficient and effective service delivery in an environment of declining reimbursements, competition, and increasing demand for services. 
  3. Delivery of Healthcare Services – The CEO has overall responsibility for the design, marketing, promotion, delivery, risk management and quality of all Agency healthcare programs and services provided to our communities. Ensures that policies and practices effectively support sound and safe patient care, and that the delivery of healthcare services provides the highest level of a positive experience to the patient.
  4. Financial Management – Recommends annual budget for Board approval and ensures prudent management of Agency resources within those budget guidelines according to current laws and regulations. Conducts or oversees the negotiation of professional, consultant and service contracts. Ensures that appropriate internal and management controls are established and maintained. Reviews operating results of the Agency, compares them to established objectives, and ensures that appropriate measures are taken to correct unsatisfactory results.
  5. Human Resource Management – The CEO organizes functions of the Agency through appropriate delegation and establishes a formal means of accountability for those assigned duties. Ensures effective management of the human resources according to current personnel policies, laws, regulations and the Collective Bargaining Agreement. Promotes a leadership culture of participative management where leaders engage staff in ensuring efficient and effective Agency operations. Ensures competitive pay and benefits, employee engagement, workforce flexibilities and other initiatives to promote staff retention. Establishes safe work practices and work environments to protect the safety and well-being of employees.
  6. Compliance – The CEO will ensure the Agency complies with local, state and federal laws and regulations as they apply to the operation of the Agency, including, but not limited to ACHC accreditation, Medicare Conditions of Participation, labor laws, and Medicare and Medicaid enrollment.
  7. Supervisory Responsibility – Hires, orients, evaluates, counsels and disciplines management employees on the Administrative Team. The CEO directly supervises the Director of Clinical Services, Director of Finance, Director of Administrative Services, Director of Program Development, Director of Business Development, and the Manager of QAPI/Compliance. He/she completes annual evaluations for direct reports in a timely and effective manner.
  8. Plans and directs all investigations and negotiations pertaining to mergers, joint ventures, the acquisition of businesses, or significant service expansion, with approval of the Board of Directors.
  9. Ensures agency employs qualified personnel, including assuring the development of personnel qualifications and policies.
  10. Ensures that a clinical manager is available during all hours of operation. 
  11. Represents the Agency within the healthcare communities served; participates in local, state, and national efforts to advocate for healthcare legislation and policy impacting service delivery.
  12. When the Administrator is not available, a qualified, pre-designated person, who is authorized in writing by the Administrator and the governing body, assumes the same responsibilities and obligations as the Administrator. The Administrator or a pre-designated person is available during all operating hours.
  13. Establishes and maintains an effective system of communication throughout the Agency.
  14. Represents the Agency within the healthcare community and the public.

Specific Job Knowledge & Minimum Qualifications:

Bachelor’s degree in healthcare or business administration, or other related field, with master’s degree (Healthcare Administration, Business Administration, Nursing) preferred. This position also requires 5 years of progressive leadership experience in the healthcare field, experience working in a non-profit environment with a community-based Board of Directors, with preference given to home care, hospice, and/or post-acute services. A strong working knowledge of federal healthcare and state Medicaid program legislation, laws, regulations, and guidelines is required. Proven track record of keeping an organization financially healthy is desired. This will include successes in generating new revenue and judicious expense control.

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