Market Patient Access Assistant Director – $20,000 SOB, Up to $30,000 Relo, and Weekdays Only

Healthcare – Assistant Patient Access Director

POSITION TYPE: Administrative

SPECIALTY: Assistant Patient Access Director - Healthcare

LOCATION: San Jose, CA

SHIFT: Weekdays Only

JOB TYPE: Full-Time Permanent

Job Summary:

As the Assistant Director of Patient Access, you will lead the department in delivering superior care to every patient on every visit. You will assist the Director in daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility.

Responsibilities:

• Provide a clear understanding to all PTAC staff of what the monthly metric goals are and how the department directly impacts these metrics and share with them what they can do to help improve the statistics/metrics.
• Handle all escalated patient and physician concerns to fullest Patient/Physician satisfaction possible.
• Work with leaders in non-PTAC departments to ensure that any new co-workers hired in areas with registration responsibilities have the opportunity to attend the Patient Access training.
• Inform the Patient Access Director of any significant issues in the Patient Access area (i.e. preregistration delays, pre-authorization back logs, increased time to register patients, etc.).
• Ensure quality review measurements are in place.
• Inform all PTAC and other departments in a timely manner of any Registration process or workflow changes within the HIS system, etc.
• Determines trends in operational performance and identifies process improvement opportunities including but not limited to up-front collections, reduction in insurance unbilled and reduced percentage of error.

Job Benefits:

• Competitive salary
• Direct Deposit
• 401K
• Comprehensive Health, Dental, and Vision benefits
• Employee discount program
• Excellent room for growth and advancement

Requirements:

• Bachelor’s degree required; however, the requirement can be waived if currently enrolled in a bachelor’s program.
• Minimum 3 years of relevant experience with at least 2 of these years in a healthcare management role.