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CAD/CAM Technical Support Specialist
Atlanta, GA
68-75k yearly
Job Description: CAD/CAM Technical Support Specialist
Position Overview
The CAD/CAM Technical Support Specialist is responsible for providing comprehensive support and maintenance for all aspects of CAD/CAM systems, including installation, training, and troubleshooting. Support is delivered through various channels such as in-person assistance, phone calls, emails, and text messages. The ideal candidate will possess strong communication skills, critical thinking abilities, and a genuine passion for assisting customers.
Key Responsibilities
- Deliver technical support for dental milling machines, CAM software, dental scanners, and CAD software.
- Coordinate equipment installations and conduct training sessions for customers to ensure proper usage.
- Perform quality assurance checks on equipment prior to sales.
- Create user-friendly documentation, including manuals and training materials for customer reference.
- Collaborate with internal teams to address complex technical challenges and enhance customer satisfaction.
- Maintain detailed records of customer interactions, technical issues, and resolutions in the support database.
- Stay updated on advancements in CAD/CAM technology to provide cutting-edge support and solutions.
Qualifications
- Associate or bachelor’s degree in a related field or equivalent professional experience.
- Minimum of 2 years of technical support experience in a CAD/CAM environment.
- Proficient technical knowledge of dental milling machines, CAM software, dental scanners, and CAD software.
- Exceptional verbal and written communication skills.
- Ability to work both independently and collaboratively within a team setting.
- Strong problem-solving aptitude with keen attention to detail.
- Flexibility to work occasional overtime and weekends as needed.
Working Conditions & Physical Requirements
- Standard working hours: Monday through Friday, 8:00 AM to 5:00 PM, with occasional overtime or weekend shifts as required.
- Travel: Approximately 50% travel is expected for this role.
- Work Environment: Includes manufacturing settings with exposure to variable temperatures, noise levels, chemical odors, and rotating/stationary equipment.
- Physical Demands: Ability to lift up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly; manual dexterity for handling tools and equipment; ability to stand for extended periods; visual acuity for inspections; ability to sit during travel or desk work.