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Job Title: Field Service Engineer
Location: Greater Houston, TX Area
Job Type: Full-Time
Position Overview:
A Field Service Engineer is responsible for the installation, maintenance, troubleshooting, and repair of diagnostic imaging equipment, with a focus on X-ray and mammography systems. This role supports healthcare facilities in ensuring optimal equipment performance and patient care through timely service and exceptional technical expertise.
Essential Responsibilities:
- Perform basic to intermediate troubleshooting, preventative maintenance, and repair on designated medical imaging equipment.
- Conduct functional inspections to ensure devices meet safety and operational standards.
- Maintain detailed and accurate records of service activities, customer interactions, and equipment status.
- Communicate effectively with facility staff to ensure satisfaction, coordinate service appointments, and provide updates.
- Build strong relationships with site personnel through professional interactions and non-service-related visits.
- Collaborate with equipment manufacturers and end-users to resolve technical issues.
- Participate in technical training programs to maintain and advance knowledge of imaging equipment and industry standards.
- Participate in on-call rotations and provide emergency service as needed, including some weekend or after-hours availability.
- Follow established safety and operational protocols to maintain a safe working environment.
Minimum Qualifications:
- Specialized knowledge and experience servicing X-ray and mammography equipment.
- OEM training (e.g., Siemens, GE) highly preferred.
- Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Electronics, Computer Science, or a related technical field.
- 3–5 years of relevant field service experience.
- Strong customer service and communication skills.
- Comfortable working independently and serving as a technical resource.
- Proficient with computers, service software, and standard office applications.
- Willingness to travel locally and occasionally domestically; able to accommodate evening/weekend shifts when required.
- Must be able to lift and carry up to 40–50 pounds and perform job duties involving prolonged sitting, standing, and walking.
Working Conditions:
- Travel to various client locations throughout the Phoenix area.
- Exposure to clinical environments and technical equipment.
- Use of tools and mechanical devices required for equipment maintenance and repair.
- Business casual attire required.
Physical Requirements:
- Lifting and carrying up to 50 lbs
- Standing, walking, and sitting for prolonged periods
- Good visual and auditory acuity
- Manual dexterity for equipment handling and repair tasks