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Full Arch Dental Patient Care Administrator
Location: Arizona
Shift: Days
Salary: $29–$33 per hour, DOE
Benefits: Full
Position Summary
The Full Arch Dental Patient Care Administrator plays a central role in coordinating communication and workflow between dental professionals, internal lab teams, and patients. This position ensures efficient management of the full-arch dental product lifecycle, from initial design through final delivery, with a strong emphasis on quality, timely execution, and customer satisfaction.
Primary Responsibilities
- Product Lifecycle Oversight
- Manage all phases of full-arch dental product development, including design, milling, and finishing.
- Monitor and document case progress at each stage using established lab protocols and internal systems.
- Digital Case Management
- Utilize Magic Touch software to track and update case statuses.
- Maintain precise digital records detailing case progression and all interactions with dental providers.
- Provider Onboarding & Support
- Guide dentists and oral surgeons through the onboarding process for the lab’s portal.
- Offer technical support and training to ensure effective use of digital tools and systems.
- Workflow Coordination
- Oversee internal case movement, ensuring smooth transitions between departments such as Exocad Design, milling, and finishing.
- Proactively identify and resolve workflow bottlenecks to maintain quality and meet deadlines.
- Communication & Relationship Building
- Serve as the main liaison for doctors and dental office staff, providing regular updates, addressing inquiries, and offering guidance.
- Act as the primary contact for escalations, ensuring prompt and clear communication between all parties.
Required Skills & Qualifications
- Digital Dentistry Expertise: Familiarity with ALL-ON-X full-arch restoration, digital impressions, intraoral scanning, photogrammetry, CAD/CAM workflows, and guided surgery.
- Technical Proficiency: Skilled in using Magic Touch software; understanding of Exocad Design and dental lab milling/finishing processes.
- Communication: Excellent written and verbal communication skills for effective interaction with clinical and technical teams.
- Organizational Skills: Strong multitasking and time management abilities to handle multiple cases and coordinate complex workflows.
- Problem-Solving: Aptitude for troubleshooting issues throughout the product lifecycle and implementing timely solutions.
- Customer Focus: Commitment to delivering a professional and positive experience for all stakeholders.
Working Environment
- Office-based setting with frequent virtual or text-based communication with dental professionals.
- Full-time schedule, with flexibility to respond to urgent cases or escalations as needed.
This position is vital to ensuring the efficient production and delivery of all-on-four/full-arch dental solutions, while fostering strong, collaborative relationships with healthcare providers and internal teams.
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