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Front Desk Leader – Dental Office
Location: Louisville, KY
Salary: 25-30
Full Benefits
Position Overview
Provides dedicated oversight to front desk operations and administrative staff in a progressive dental practice. Seeks a leader with a kind demeanor who puts patients first, is always willing to help, and is committed to personal and professional growth.
Responsibilities
- Supervises the front desk team
- Greets and assists patients professionally
- Coordinates all appointment scheduling
- Manages patient billing and insurance processing
- Maintains accurate patient records and safeguards confidentiality
- Upholds office compliance and best practices
- Oversees accounts, monitors receivables, and ensures collection of outstanding payments
- Communicates clearly with patients regarding financial arrangements
- Resolves insurance and billing issues promptly
- Performs end-of-day financial reconciliation and deposit preparation
- Implements and updates financial protocols as needed
- Directs team huddles, training, and workflow delegation
- Supports office inventory management
- Motivates staff and encourages a positive, team-oriented environment
- Handles additional management duties as assigned
Desired Qualities
- Demonstrates effective leadership and compassion in daily interactions
- Maintains a gentle and kind approach, prioritizing patient needs
- Skilled in collections and account management, securing payment for services rendered
- Proficient in dental billing software and financial coordination
- Shows initiative in helping others and seeking new learning opportunities
- Builds strong relationships with patients, team members, and external partners
- Committed to maintaining professionalism and growing with the practice
This opportunity suits a professional who excels in front office leadership, possesses sound financial acumen, leads with empathy, and is dedicated to supporting both patients and team members as the practice grows.
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