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Veteran Care Coordination in Specialist Social Worker/ Behavioral Health (Remote) Alabama, Mississippi, Louisiana, or Tennessee
$80,000 to $100,000
PLEASE READ BEFORE APPLYING POINTS 1, 2 AND 3.
- Former VA employees are strongly encouraged to apply. If you have worked in VA care coordination, social work, benefits, or a Vet Center and have since moved on, this role was written for you. The same goes for individuals currently employed by VA partner organizations such as Optum Serve or similar organization. Due to a contract restriction, we are not able to consider candidates who currently work directly for the Department of Veterans Affairs.
- You live in Alabama, Mississippi, Louisiana, or Tennessee. This is a fully remote position, but residency in one of these four states is required. The position works a Central Time schedule, 8:30 AM to 4:30 PM.
- You have worked inside the VA system, and you have program management experience. This role exists to establish a program and workflows for a VA program involving community care. You must have prior employment with the Department of Veterans Affairs, or current employment with a VA partner organization such as Optum Serve, plus demonstrated progressive program management experience. Care coordination experience on its own is not sufficient for this position.
Position Overview
We are seeking an experienced and compassionate professional to support Veterans by navigating complex healthcare systems, benefits, resources, and services. This role serves as a subject matter expert in Veteran-specific care coordination, including VA Care, Community Care, Veteran benefits, behavioral health resources, and social determinants of health such as housing, food access, and other essential community services.
The ideal candidate has extensive experience working with Veterans and/or within the VA system and is passionate about helping individuals navigate complex situations and access the resources they need.
This position plays an important role in the development of Veteran-focused workflows, training, and care coordination processes. The role reports to the Director of Care Coordination and does not have supervisory responsibilities.
Key Responsibilities
Program Development & Workflow Support
- Assist in developing and improving Veteran-specific care coordination workflows, processes, and best practices.
- Help establish guidelines for managing complex cases, escalations, and referrals.
- Identify appropriate responsibilities and scopes of practice for non-clinical Care Coordinators, nurses, and social workers.
- Identify gaps, challenges, and opportunities for improvement as Veteran-focused programs and services evolve.
- Support the development of effective processes that improve the member experience and access to care and resources.
Veteran & VA Resource Subject Matter Expertise
- Serve as a subject matter expert on VA healthcare, Community Care, Veteran benefits, and Veteran-specific resources.
- Provide guidance to Care Coordinators navigating VA systems, community resources, and Veteran services.
- Educate Veterans and team members about available benefits and resources.
- Connect Veterans with appropriate organizations and services when additional assistance is needed.
- Maintain current knowledge of Veteran healthcare programs, benefits, behavioral health resources, and social support services.
Care Coordination & Complex Case Support
- Provide guidance and support for complex Veteran cases.
- Assist with determining appropriate referrals, resources, and escalation pathways.
- Help Care Coordinators navigate barriers related to healthcare access, benefits, behavioral health, and social needs.
- Provide direct support to Veterans when additional expertise or intervention is needed.
- Document interactions and case activity accurately within appropriate care management or electronic health record platforms.
Training & Team Support
- Partner with leadership to develop and enhance Veteran-specific training and educational materials.
- Educate Care Coordinators on VA healthcare, Community Care, Veteran resources, benefits navigation, and common barriers Veterans may experience.
- Serve as an ongoing social work and Veteran/VA subject matter expert for the care coordination team.
- Support the continued development of team knowledge, confidence, and effectiveness when working with Veteran populations.
Required Experience & Qualifications
- 5+ years of experience as a Clinical Social Worker, Care Coordinator, Care Navigator, or in a similar healthcare or human services role, including demonstrated progressive program management experience.
- Experience working directly with Veterans and/or within the VA healthcare system.
- Strong knowledge of VA healthcare, Community Care, Veteran benefits and resources, behavioral health, and social determinants of health.
- Experience supporting medically complex and/or behavioral health populations.
- At least 1 year of experience working successfully in a remote environment.
- Experience communicating with members or patients by telephone and text message.
- Experience documenting case notes in a care management platform, electronic health record, or similar system.
- Experience using motivational interviewing techniques.
- Strong interpersonal, verbal, and written communication skills.
- Excellent collaboration, critical thinking, problem-solving, and relationship-building abilities.
- Ability to work independently while effectively collaborating with a remote team.
- Access to a dedicated and professional home office environment suitable for remote work.
Preferred Qualifications
- Experience using Apple computers, including MacBook systems.
- Bilingual fluency in Spanish.
Core Competencies
Successful candidates will demonstrate the ability to:
- Work effectively with individuals from diverse cultural backgrounds and communities.
- Build trust and establish strong relationships with members, families, providers, and community partners.
- Advocate for and empower members to actively manage their health and healthcare needs.
- Listen actively and communicate clearly, compassionately, and intentionally.
- Navigate complex situations and identify practical solutions.
- Collaborate effectively across multidisciplinary teams.
- Influence and motivate others toward positive outcomes.
- Demonstrate empathy, resilience, and a genuine passion for helping people improve their lives.
- Learn from challenging interactions and setbacks while maintaining professionalism and a growth-oriented mindset.
Schedule
Full-Time | Monday–Friday | 8:30 AM–4:30 PM CST
Work Environment & Physical Requirements
- This is a fully remote position requiring work from a dedicated home office.
- Candidates must be comfortable working independently in a remote environment while maintaining regular communication and collaboration with team members.
- The position requires extended periods of sitting and computer-based work.
- Travel is not required.
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