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Job Title: Subject Matter Expert (SME) – Dental Laboratory Technology
Reports To: To Be Determined
Location: Tampa, FL
Salary: 80-120k
Position Status: Full Time
Position Summary
The Subject Matter Expert (SME) – Dental Laboratory Technology provides technical expertise and support for dental laboratory products, materials, and processes.
This role uses hands-on dental laboratory experience to help solve technical and quality issues, improve processes, support customers and dental offices, and ensure consistent, high-quality results.
The SME will work closely with laboratory teams, customers, suppliers, and other departments to identify problems, determine root causes, and develop practical solutions.
Key Responsibilities
- Provide technical expertise in assigned dental laboratory products, which may include:
- Fixed and removable restorations
- Orthodontic products
- Implant-supported crowns and bridges
- All-on-X restorations
- Implant-supported overdentures
- High-aesthetic restorations
- Provide technical expertise in dental laboratory processes, including:
- CAD design
- CAM, milling, and 3D printing
- Crown and bridge fabrication
- Denture and framework design
- Orthodontic appliances
- Surgical guides
- Ceramic fabrication and shade matching
- Develop and maintain product specifications, design guidelines, material requirements, and quality standards.
- Investigate and help resolve product, process, and quality issues.
- Serve as a technical resource for laboratory teams, customers, and internal departments.
- Review and approve materials and processes used for assigned products.
- Stay current with new dental materials, technology, equipment, and digital workflows, including CAD/CAM, 3D printing, and intraoral scanning.
- Research and recommend new equipment, materials, and processes that can improve quality, efficiency, and customer satisfaction.
- Identify opportunities for new products, services, and improvements.
- Support the development and launch of new products and services, including testing and pilot programs.
- Review quality standards throughout the process, including case review, treatment planning, fabrication, and final inspection.
- Conduct process audits to identify opportunities for improvement.
- Work with quality teams to investigate remakes and customer complaints, identify root causes, and implement corrective actions.
- Help ensure processes meet applicable FDA, OSHA, and other dental laboratory requirements.
General Expectations
- Perform high-quality work and meet deadlines with minimal supervision.
- Communicate professionally with employees, customers, dental offices, suppliers, and other partners.
- Work effectively as part of a team.
- Work independently while keeping others informed of important issues and projects.
- Maintain accurate documentation and follow established procedures.
- Support a culture of quality, continuous improvement, and customer service.