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Position Overview
As the Director of Emergency Services, you will partner directly with executive leadership and physician stakeholders to elevate clinical quality, strengthen department culture, drive operational efficiency, develop high-performing teams, and position the Emergency Department for sustained growth.
If you are an experienced nurse executive ready to lead a high-volume emergency services department and make a measurable impact on patient care, clinical outcomes, and staff engagement, we invite you to apply.
Key Responsibilities
Financial Management & Operations
- Prepare and manage the departmental operating and capital budgets based on volume projections and financial performance targets.
- Oversee supply chain management, inventory, and equipment vendor service contracts to meet departmental needs efficiently.
- Monitor productivity and cost-per-unit metrics; establish and execute performance improvement action plans when operational variances occur.
- Allocate clinical and administrative resources to optimize staffing efficiency, patient flow, and financial stewardship.
People & Culture
- Lead talent acquisition, onboarding, performance management, professional development, and retention strategies for nursing and support staff.
- Conduct timely 30-day stay interviews, 90-day evaluations, and annual performance reviews.
- Analyze turnover patterns and implement targeted retention strategies to maintain a stable, resilient workforce.
- Foster a positive, inclusive culture by encouraging staff participation in shared governance, department operations, and engagement initiatives.
- Oversee departmental scheduling, timekeeping, and payroll administration (e.g., Kronos/UKG).
- Support staff professional growth by maintaining updated competencies, job descriptions, and clinical policies and procedures.
Quality, Safety & Regulatory Compliance
- Ensure continuous readiness and compliance with Accreditation Standards (e.g., The Joint Commission / DNV), CMS, and state regulatory guidelines.
- Track, analyze, and report key quality metrics, clinical outcomes, and core measure benchmarks to leadership and quality committees.
- Establish and execute performance improvement initiatives to optimize patient safety, clinical throughput, and quality of care.
Service & Physician Engagement
- Partner closely with emergency physicians and medical staff to enhance collaboration, alignment, and physician satisfaction.
- Drive initiatives to improve the overall patient experience across all stages of care, utilizing patient satisfaction data (HCAHPS/press ganey) to guide strategy.
- Represent the Emergency Department on medical staff and hospital-wide operational committees.
- Ensure all clinical equipment and instrumentation are fully functional, maintained, and compliant with preventive maintenance schedules.
- Perform other executive or administrative leadership duties as assigned.
Qualifications & Requirements
Minimum Requirements
- Education: Bachelor of Science in Nursing (BSN), or Bachelor’s degree in Healthcare Administration, Business Administration, or a closely related field.
- Experience: Minimum of five (5) years of progressive nursing leadership experience in an acute care hospital setting, including at least three (3) years in a supervisory or management role within Emergency Services.
- Licensure: Active and unencumbered Registered Nurse (RN) license in the state of practice (or eligible for compact state licensure).
Preferred Requirements
- Education: Master of Science in Nursing (MSN), Master of Healthcare Administration (MHA), or Master of Business Administration (MBA).
- Certifications: Certified Emergency Nurse (CEN), Nurse Executive (NE-BC / NEA-BC), or Certified Transport Registered Nurse (CTRN).
Knowledge, Skills & Abilities
- Executive Leadership: Demonstrated ability to lead cross-functional teams, mentor emerging clinical leaders, and build collaborative physician relationships.
- Clinical Decision-Making: Strong critical thinking, problem-solving, and analytical skills in high-acuity, fast-paced environments.
- Financial Acumen: Proven experience in operational budget preparation, productivity management, and resource allocation.
- Communication: Exceptional verbal and written communication skills with the ability to interface effectively with executive staff, physicians, employees, and community stakeholders.
- Technical Proficiency: Proficient with electronic health record (EHR) systems, workforce management tools (e.g., Kronos), and standard office software applications.