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Dental Lab – Customer Service Supervisor

POSITION TYPE: Dental Lab

SPECIALTY UNIT: Customer Service Supervisor

LOCATION: Huntsville, AL

SHIFT: Days

JOB TYPE: Full-Time Permanent

Job Description:

This full-service Dental Lab which has been in business since 1970 is seeking an experience Customer Service Supervisor for their operation. This operation manufactures dental prosthesis, such as crowns, bridges, implants, dentures, partial, and orthodontic appliances such as retainers, splints, night guards, sports guards, etc.

Responsibilities:

·        Play an active role in handling customer disputes and ensuring a resolution

·        Field incoming customer phone calls related to scheduling, pricing, billing, payments, and logistics

·        Evaluate and submit credit requests as needed

·        Train customer service employees on how to properly handle incoming calls

·        Evaluate, develop, and implement procedures to improve the organization and efficiency of the department

·        Maintain excellent working knowledge of company policies and procedures

·        Coach and develop customer service employees to meet and exceed call goals

·        Monitor and provide feedback to employees to meet performance requirements, including quality, productivity, attendance, compliance and related disciplinary issues.

·        Communicate customer issues/concerns to appropriate management in a timely manner

·        Serve as backup for the billing of COD cases and case login

Job Benefits:

·        We offer an excellent base salary plus incentive compensation, along with health, dental, vision, life, STD/LTD insurance, participation in a 401k plan and up to 4 weeks paid time off.

Requirements:

·        1+ years of customer service experience in a dental lab

·        1+ years of management experience

·        Excellent communication skills (both oral and written)

·        Extensive knowledge of company products, logistics, and production scheduling

·        Experience with Microsoft Office Suite