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Job Id: 644529_1

Technical Consultant

Topeka, KS, US

Dentistry - Lab

$27 to $38 per hour

Feb 16, 2021


POSITION TYPE: Dental – Lab

SPECIALTY UNIT: Dental Technical Consultant

SHIFT: Day

JOB TYPE: Full-Time Permanent

About Us:

Join our growing team! we are investing in digital technologies and expert technicians to help us deliver world-class products and support to our customers and their patients. We offer a competitive benefits package that includes: medical, dental, vision, 401k with employer match, paid time off and more!

Summary of Position:

To communicate with customers regarding their cases to optimize available production resources, delivery times and customer satisfaction with finished goods.

 

Duties and Responsibilities:

1.    Communicate with customers regarding their cases as it relates to production capacity and the timely delivery of finished goods to customers

2.    Provide technical assistance to customers regarding the fabrication of customer cases

3.    Respond to customer requirements and resolve customer complaints to improve customer relations and satisfaction

4.    Coordinate delivery times of finished products with customers

5.    Act as a liaison between customers, laboratory technical staff and vendors to coordinate new product implementation

6.    Assist outside sales force by upgrading products and follow up on new and targeted customer accounts

7.    Call customers to increase customer base in specific territories not currently serviced by the outside sales force

8.    Promote add-on products to customers

Education and Experience:

1.    High school graduate or equivalent.Associate degree or equivalent preferred

2.    Minimum one to two years specialized training in dental technology

3.    Minimum one to two years’ experience in sales or customer service

4.    Excellent communication skills and the ability to resolve conflicts with customers

5.    Must possess good reasoning ability and be able to make decisions independently

6.    Ability to multitask and prioritize tasks with limited supervision

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