Vice President Healthcare Operations

VICE PRESIDENT, HEALTHCARE OPERATIONS

TION TYPE: Executive Senior Level

SPECIALITY: Skilled Nursing Facilities/Long-term Care

LOCATION: Franklin, TN

SHIFT: Days

JOB TYPE: Full-Time Permanent

JOB SUMMARY:

The Vice President of the Company (VP) is responsible for all aspects of the daily and strategic functions. Our company provides advanced practice providers and management through partnership to skilled nursing facilities. The VP ensures that the organization performs in accordance with Federal and State regulations, established organizational policies and procedures; and meets or exceeds quality and fiscal standards. The VP also provides leadership to clinical and administrative staff through motivating, directing and supporting the operating plan to achieve success with Company key initiatives in quality care, revenue enhancement, employee relations and business results. Excellent salary, benefits, annual bonus included and deferred compensation opportunities based on performance.

ESSENTIAL JOB DUTIES:

To perform this job, an individual must accomplish each essential function satisfactorily, with or without a reasonable accommodation.

• Establishes the Company strategic operating plan in collaboration with the Vice President of American Health Partners based on a thorough assessment of the organization’s leadership, growth opportunities, quality care outcomes and fiscal data. Ensures accountability for compliance with objectives and routinely validates progress directing efforts for improvement.
• Provides leadership to Company team members in a manner that supports a positive and professional image to emulate the organization’s mission statement on a daily basis. Creates an environment that values the contribution of each employee and encourages a spirit of cooperation and teamwork to achieve company goals.
• Sets goals for and oversees the ongoing growth of customer sites and recruiting and onboarding of nurse practitioners, physician assistants, RN case managers and administrative staff.
• Develops, implements and monitors Company Operating Budget. Ensures compliance with financial targets.
• Represent and report Company financial status and initiatives in monthly management meetings, internal Board meetings and external Board meetings.
• Collects and analyzes Quality Indicator and Quality Management Data to assess the outcomes and reporting as needed for HEDIS and health plan requirements. Provides direction and support for improvement.
• Emphasize the interaction and communication among patients, healthcare providers, case managers and other allied health professionals
• Monitors performance of and oversees Company Clinical Supervisory personnel.
• Coordinates and directs education and support through internal and external resources.
• Coordinates regular Quality Management meetings ensuring a comprehensive review of company operations and improvement plans.
• Oversees all aspects of the revenue cycle process, including the billing, collection and appeals functions to ensure positive cash flow.
• Ensures new clinicians are credentialed with necessary health plans and facilities in a timely and effective manner.
• Ensures that all OSHA and safety standards are followed, as applicable to the position and in the business location or workplace in accordance with state and federal regulations and Company policies and procedures.
• Adheres to Company policies and procedures.
• Adheres to established HIPAA confidentiality standards of patient/resident and client location information.
• Drives process improvement in the admission or registration of patients
• Monitor and control the purchasing of supplies
• Work hand-in-hand with supervising clinicians to develop business strategies and improve the services being offered to patients
• Work closely with coding and auditing staff to make sure they provide the necessary and adequate support
• Supervise the progress of the practice in terms of meeting regulatory requirements and goals.
• Ensures efficient and effective configuration of practice management systems.
• Performs all other tasks or duties as assigned.

JOB REQUIREMENTS:

• Regular & reliable attendance
• Successfully complete required training
• Handle multiple priorities effectively
• Independent discretion/decision making
• Make decisions under pressure
• Approximately 50% regional travel

QUALIFICATIONS:

Core Competencies/Skill Sets

• Ability to lead and motivate professionals to achieve results.
• Ability to plan, organize, develop, implement and interpret the programs, goals, objective, policies and procedures, etc. that are necessary for providing quality care and maintaining a sound business operation.
• Ability to apply critical thinking to a variety of situations, assess business objectives, develop, implement and monitor effective business plans for improvement.
• Possess knowledge of regulations and guidelines pertaining to healthcare.
• Ability to work harmoniously with and supervise other personnel and develop/maintain good personnel relations and employee morale.
• Ability to make independent decisions, to follow instructions, and to accept constructive feedback.
• Ability to deal tactfully with personnel, customers, government agencies/personnel and the general public.
• Ability to read, interpret and analyze applicable financial records and reports.
• Public speaking and presentation skills.
• Sufficient verbal and written communication skills to perform the tasks required.
• Sufficient computer skills required to perform duties.

License/Certification/Education:

• Minimum of five to seven years of operational management experience in long term care or related healthcare setting.
• Bachelor’s or master’s degree in healthcare administration, business administration or related field.
• Strong background and familiarity with Medicare, Medicaid, ISNP, nursing facility and managed care preferred

COMPANY COMPETENCIES:

• Respect – We treat people as they want to be treated, showing regard for their rights and privacy
• Integrity – We emphasize honesty, fairness, and doing the right thing even when no one is watching
• Teamwork – We work collaboratively to improve processes, resolve problems and reward results
• Excellence – We hold ourselves to the highest standards, aspiring to zero defects in every task
• Compassion – We respond to those who need help with sensitivity and a positive attitude
• Professionalism – We perform our duties with skill, good judgement and politeness

JOB COMPETENCIES:

1. Analytical Thinking: Able to gather and analyze data and reach appropriate conclusions; solves problems in a timely manner.
2. Customer Service: Possess good interpersonal skills while dealing with emotional or difficult situations; respond promptly to customer’s needs.
3. Accountability: Accepts responsibility for own decisions, actions, and results; able to maintain dependable behavior in times of crisis or complexity.
4. Attendance: Is consistently at work and on time; ensures work responsibilities are covered; returns from lunch and breaks appropriately; arrives at meetings on time; notifies supervisor of pending absences.
5. Communication: Speaks and writes clearly and persuasively; listens and receives clarification.
6. Ethical Behavior: Upholds organizational values and abides by state and federal regulations; maintains confidentiality of HIPAA information; treats others with respect.
7. Initiative: Seeks increased responsibility; sets self-improvement goals related to the organization’s objectives.
8. Job and Industry Knowledge: Demonstrates knowledge of the position and industry; seeks additional information.
9. Productivity and Quality of Work: Maintains high level of performance while demonstrating commitment to accuracy and thoroughness.
10. Teamwork: Displays ease working with others; contributes ideas and skills to team; puts success of team above own interests.

SCOPE AND LEVEL OF WORK:

• Complexity: Duties assigned are generally complex and may be of substantial intricacy. Work assignment is performed within an established framework under general instructions but requires simultaneous coordination of assigned functions or projects in various stages of completion.
• Decision Making: Exercises judgment and discretion, and is responsible for determining the time, place and sequence of the work performed.
• Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, defended, and gathered and discretion and judgment are required within the parameters of the job function.
• Supervision Received: Performs work with supervisory oversight. Under general supervision, receives assignments and is expected to carry them through to completion with substantial independence. Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent. Recurring work clearly covered by guidelines may or may not be reviewed.
• Social Interaction: Interpersonal contacts with individuals within or outside the organization may occasionally result in unexpected demands, requiring restructuring of priorities, and the performance of several related tasks simultaneously.
• Impact of Actions: An error in action may affect more than one work department in the organization. Errors have the potential to cause avoidable costs and inconveniences.

SUPERVISORY RESPONSIBILITIES:

• Accomplish department objectives by supervising staff; establish goals for performance; set deadlines in compliance with company's plans and vision

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