Field Service Engineer – Medical Imaging

Job Title: Field Service Engineer

Location: Phoenix, AZ

Job Type: Full-Time

Position Overview:

A Field Service Engineer is responsible for the installation, maintenance, troubleshooting, and repair of diagnostic imaging equipment, with a focus on X-ray and mammography systems. This role supports healthcare facilities in ensuring optimal equipment performance and patient care through timely service and exceptional technical expertise.

Essential Responsibilities:

• Perform basic to intermediate troubleshooting, preventative maintenance, and repair on designated medical imaging equipment.
• Conduct functional inspections to ensure devices meet safety and operational standards.
• Maintain detailed and accurate records of service activities, customer interactions, and equipment status.
• Communicate effectively with facility staff to ensure satisfaction, coordinate service appointments, and provide updates.
• Build strong relationships with site personnel through professional interactions and non-service-related visits.
• Collaborate with equipment manufacturers and end-users to resolve technical issues.
• Participate in technical training programs to maintain and advance knowledge of imaging equipment and industry standards.
• Participate in on-call rotations and provide emergency service as needed, including some weekend or after-hours availability.
• Follow established safety and operational protocols to maintain a safe working environment.

Minimum Qualifications:

• Specialized knowledge and experience servicing X-ray and mammography equipment.
• OEM training (e.g., Siemens, GE) highly preferred.
• Bachelor's degree in Electrical Engineering, Biomedical Engineering, Electronics, Computer Science, or a related technical field.
• 3–5 years of relevant field service experience.
• Strong customer service and communication skills.
• Comfortable working independently and serving as a technical resource.
• Proficient with computers, service software, and standard office applications.
• Willingness to travel locally and occasionally domestically; able to accommodate evening/weekend shifts when required.
• Must be able to lift and carry up to 40–50 pounds and perform job duties involving prolonged sitting, standing, and walking.

Working Conditions:

• Travel to various client locations throughout the Phoenix area.
• Exposure to clinical environments and technical equipment.
• Use of tools and mechanical devices required for equipment maintenance and repair.
• Business casual attire required.

Physical Requirements:

• Lifting and carrying up to 50 lbs
• Standing, walking, and sitting for prolonged periods
• Good visual and auditory acuity
• Manual dexterity for equipment handling and repair tasks