Supervisor, Patient Accounts

Supervisor, Patient Accounts

Category: Management/Supervisory

Department: Patient Accounting

Employment Type: Full Time

Shift: Day

Schedule: Monday - Friday, 8:00 AM - 4:00 PM

Salary Range: $70,000 - $104,000

Position Summary

As the Supervisor of Patient Accounts, you will play a crucial role in overseeing, coordinating, and managing the daily operations related to the billing and collection of third-party accounts. You'll be responsible for compiling and analyzing statistical data to measure and explain staff performance, accounts receivables, and progress towards financial targets. This position involves identifying trends and recommending process improvements to enhance workflows, expand staff training and skills, advance productivity, and meet departmental goals. You will also provide essential technical guidance and assistance to the Revenue Cycle staff on complex billing, payment, and/or follow-up activities.

Essential Functions and Responsibilities:

• Ensures accounts are billed and followed accurately, timely, and in a compliant manner.
• Resolves routine questions and problems posed by support staff, referring more complex issues to the Manager.
• Assists in updating policies and procedures as necessary. Develops and implements processes, procedures, and controls to identify and address discrepancies associated with third-party payments received.
• Compiles and organizes statistical data related to staff productivity and quality weekly. Identifies and communicates both positive and negative trends to the management team.
• Manages and participates in performance discussions as requested by the Manager.
• Assists with developing and conducting training for respective applications and staff.
• Maintains training materials, job aides, competencies, and training records for all staff to manage individual performance.
• Keeps abreast of all billing and reimbursement regulations and standards to ensure compliance with any published or anticipated changes issued by governmental agencies and/or third-party payers.
• Shares knowledge with staff through verbal and prepared written communication. Ensures managed care contract terms and conditions are adhered to by support staff and contracted parties.
• Actively leads and participates in payer meetings to communicate and resolve billing and reimbursement issues. Assists Manager in preparing materials in advance.
• Monitors the performance of outside agencies, including reconciling inventories and invoices.
• Troubleshoots and acts as a point of escalation for issues arising internally and externally as a result of a vendor partnership.
• Develops and submits departmental goals and objectives as required by the Division Administrator.
• Attends and participates in educational programs or activities to maintain current level of knowledge or expertise to manage department.
• Supervises and controls the billing to all third-party agencies.
• Reviews, completes, and prepares the Medicare Credit Balance Report on a quarterly basis.
• Reviews pre-collection report and assists with preparation of accounts for transfer to bad debt for outside collection agencies.
• Reviews trial balance reports as needed for monitoring staff performance and/or adjustments.
• Adheres to compliance with all financial assistance policies and regulations regarding financial assistance.

Education & Experience Requirements:

• High School Graduate or GED required.
• Graduate of an accredited College with an Associate Degree in Business, Healthcare Administration, or Accounting preferred.
• Minimum of three years of previous experience in patient accounts.
• Knowledge of hospital billing and reimbursement of insurance, as well as third-party billing.
• Ability to use basic office equipment and knowledge of CTR computer terminals.
• Medical terminology helpful but not mandatory.
• Effective 12/1/2022, the HBI (Healthcare Business Insights) one-time certification course is required and must be completed during the onboarding period and prior to start date.