Dental Client Concierge

Position: Dental Client Concierge – Remote Position, but will report on occasion to the office in Spokane

Location: Remote

Benefits: Full

Salary: 25-31 per hour

Are you a highly motivated, customer-focused professional with exceptional communication skills? Are you a dental assistant wanting to move out of clinical but still use your background?

This is a fully remote position that reports to our Spokane location. We are committed to delivering exceptional service in every interaction, every day.

The Ideal Candidate

We are looking for someone who is driven, enjoys building strong relationships, and thrives in a fast-paced, customer-focused environment.

• Outstanding customer service skills are a must.
• Professional and engaging phone manner.

Key Performance Expectations and Responsibilities

As a Dental Client Concierge, you will be the primary point of contact for our existing clients, ensuring a seamless, supportive experience.

• Provide exceptional customer service and support to our existing client base.
• Proactively contact customers regarding promotional specials and educational events.
• Update and meticulously maintain the customer relationship management (CRM) database.
• Collaborate effectively with customer care and sales representatives.
• Upsell promotions and products, and introduce new innovative systems to customers.

Skills and Qualifications

• Excellent oral communication skills and professional telephone etiquette.
• Previous customer service experience is a definite asset.
• A dental background is a significant benefit.

We are committed to the growth and well-being of our team members:

• Work-Life Balance
• Collaborative Team Environment with opportunities to work closely with colleagues.
• Continuing Education and professional development support.
• Commitment to long-term career paths and opportunity to grow within the company.

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