Technicial Support Specialist

CAD/CAM Technical Support Specialist

Atlanta, Georgia

68-75k yearly

Job Description: CAD/CAM Technical Support Specialist

Position Overview

The CAD/CAM Technical Support Specialist is responsible for providing comprehensive support and maintenance for all aspects of CAD/CAM systems, including installation, training, and troubleshooting. Support is delivered through various channels such as in-person assistance, phone calls, emails, and text messages. The ideal candidate will possess strong communication skills, critical thinking abilities, and a genuine passion for assisting customers.

Key Responsibilities

• Deliver technical support for dental milling machines, CAM software, dental scanners, and CAD software.
• Coordinate equipment installations and conduct training sessions for customers to ensure proper usage.
• Perform quality assurance checks on equipment prior to sales.
• Create user-friendly documentation, including manuals and training materials for customer reference.
• Collaborate with internal teams to address complex technical challenges and enhance customer satisfaction.
• Maintain detailed records of customer interactions, technical issues, and resolutions in the support database.
• Stay updated on advancements in CAD/CAM technology to provide cutting-edge support and solutions.

Qualifications

• Associate or bachelor’s degree in a related field or equivalent professional experience.
• Minimum of 2 years of technical support experience in a CAD/CAM environment.
• Proficient technical knowledge of dental milling machines, CAM software, dental scanners, and CAD software.
• Exceptional verbal and written communication skills.
• Ability to work both independently and collaboratively within a team setting.
• Strong problem-solving aptitude with keen attention to detail.
• Flexibility to work occasional overtime and weekends as needed.

Working Conditions & Physical Requirements

• Standard working hours: Monday through Friday, 8:00 AM to 5:00 PM, with occasional overtime or weekend shifts as required.
• Travel: Approximately 50% travel is expected for this role.
• Work Environment: Includes manufacturing settings with exposure to variable temperatures, noise levels, chemical odors, and rotating/stationary equipment.
• Physical Demands: Ability to lift up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly; manual dexterity for handling tools and equipment; ability to stand for extended periods; visual acuity for inspections; ability to sit during travel or desk work.

This role offers the opportunity to work in a dynamic environment where technical expertise meets customer service excellence. If you are passionate about technology and enjoy helping others succeed with innovative solutions, we encourage you to apply!

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